Drift is a robust communication software program that mixes reside chat, conversational advertising, and conversational gross sales. It is user-friendly interface and strong options makes it favourite for companies trying to interact clients in actual time and convert leads effectively.
Whereas it has established itself because the best-known model throughout the chat app area of interest, it has some clear downsides. These downsides are the principle cause that digital companies hunt for Drift chatbot alternate options.
On this article, we’ll take you thru the highest 14 Drift rivals providing superb customization capabilities and integration choices.
The instruments talked about within the checklist supply a mixture of CRM/CSM instruments and providers meant for particular enterprise varieties. They fall into the same worth vary or supply extra reasonably priced pricing plans.
Nonetheless, earlier than we overview the 14 alternate options let’s start with a quick overview of the Drift chatbot.
Drift- A Temporary Overview
Drift is a cloud-based reside chat and conversational advertising platform for gross sales designed to optimize your online business’s gross sales and advertising efforts. Like another conversational advertising platform, Drift affords an AI-based digital assistant to streamline buyer expertise.
So, why is Drift efficient?
- AI-powered chatbots: These operate as round the clock gross sales assistants by interacting with web site guests by automated pure language communications.
- Customer intelligence information: By analyzing customer conduct, this instrument assists in beginning probably the most pertinent interactions.
- Types for fast chat: Typical web varieties may be instantaneously transformed into chat experiences.
Along with supporting customer support, Drift excels at advertising and gross sales initiatives. It helps generate leads and shut offers.
Drift’s sensible synthetic intelligence (AI) can learn buyer or lead necessities and reply mechanically when applicable. This characteristic alone can deal with all basic buyer queries, saving numerous hours of handbook labor.
Nonetheless, there’s additionally downsides.
Regardless of the super worth it affords, Drift isn’t the suitable match for each enterprise. Listed below are some drawbacks that compels companies to seek out Drift alternate options:
Drift drawbacks:
- Excessive price: Deploying the Drift chatbot throughout a number of groups and accessing its full capabilities can price hundreds of {dollars} per 30 days. For instance, their Premium plan, designed for small companies, prices $2,500 per 30 days (billed yearly).
- Restricted integration with main advertising channels: In contrast to many high reside chat options, Drift would not combine with key advertising channels like SMS textual content messaging, Fb Messenger, and WhatsApp. To be thought of top-of-the-line advertising chatbots, providing options past simply reside chat to your web site is crucial.
- Restrictions for a number of groups: Drift strongly encourages firms to go for their most costly Enterprise plan. That is comprehensible, however it implies that options like routing leads and conversations to completely different departments are solely obtainable at this excessive worth level. Many different reside chat suppliers supply this performance at a way more reasonably priced worth.
- Preliminary studying curve: Organising and configuring the Drift chatbot may be difficult. A person overview on G2 highlights this challenge: “Preliminary setup may be burdensome. The workflows, chat mappings, and workflow may be tough. It could be nice to see extra pre-made templates.”
Now that we all know the drawbacks, let’s rapidly transfer on to the highest 14 Drift alternate options to strive in 2024.
Prime 14 Drift alternate options to strive in 2024
Let’s try a few of the greatest alternate options to Drift.
1. Botsonic by Writesonic
Botsonic, developed by Writesonic, represents the way forward for conversational commerce expertise.
This no-code AI chatbot builder allows companies to create custom-made chatbots skilled on particular enterprise information rapidly and simply. That is designed to have interaction clients 24/7, offering human-like responses to inquiries based mostly on earlier interactions.
Why is Botsonic the instrument for your online business?
1. No-code simplicity
Botsonic is designed for all customers, no matter their technical experience. The platform adheres to a ‘No Code’ philosophy, permitting anybody to construct AI chatbots with out writing a single line of code.
With an intuitive interface, customers can choose pre-defined responses and arrange dialog flows effortlessly. This makes it an excellent answer for small to medium-sized companies.
2. Excessive customizability
In contrast to generic chatbots, Botsonic affords intensive customization choices. Customers can tailor their chatbot’s look, from naming it to designing its avatar and shade scheme.
This customization ensures the chatbot aligns with the enterprise’s model id, offering a personalised and cohesive buyer expertise.
3. AI-powered and ChatGPT-trained
Botsonic leverages the most recent AI expertise, together with GPT-4, to ship clever, context-aware responses. The platform repeatedly learns from buyer interactions, adapting and enhancing its responses over time.
This superior AI functionality allows Botsonic to supply fast, correct solutions and a extra partaking buyer expertise.
4. Prepare on customized information
Companies can practice Botsonic utilizing their very own information, similar to FAQs, data bases, or buyer suggestions. This enhances the chatbot’s relevance and accuracy, making certain it offers detailed, particular responses to buyer inquiries.
5. Chat information evaluation
Botsonic consists of complete analytics instruments that present insights into chatbot efficiency. Companies can monitor interactions, measure person satisfaction, and determine areas for enchancment. This data-driven method helps companies refine their chatbot’s performance and higher meet buyer wants.
These are the precise options you have been in search of, weren’t you? So, what makes Botsonic the right different to Drift?
Botsonic combines ease of use with highly effective AI capabilities. The no-code platform democratizes chatbot creation, making it accessible to companies with out technical groups.
The excessive stage of customization permits companies to take care of model consistency, whereas its AI and machine studying options guarantee clever, adaptive buyer interactions.
Moreover, Botsonic’s potential to coach on particular enterprise information means it will probably present extra exact and customized buyer assist than many generic chatbots.
Pricing plans
- Skilled plan: $40.83 per 30 days (billed yearly)
- Superior plan: $249 per 30 days (billed yearly)
- Customized pricing: Contact gross sales group
Botsonic’s strong options and versatile pricing make it a compelling alternative for companies trying to improve buyer engagement with a complicated AI chatbot answer.
Critiques and scores: 4.6/5 ⭐️(80+ critiques)
2. Tidio
Tidio combines reside chat and chatbots to reinforce buyer engagement and gross sales. Recognized for its affordability and ease of setup, Tidio consists of strong analytics and reporting instruments.
These options assist companies monitor efficiency, monitor person interactions, and determine areas for enchancment. Tidio’s mission is to redefine buyer assist, creating distinctive experiences that drive enterprise success.
Key options:
- Lyro AI: Superior chatbot that makes use of AI to grasp and reply to buyer queries naturally, enhancing assist effectivity.
- Analytics: Presents detailed insights into buyer interactions and chatbot efficiency for higher decision-making.
- Electronic mail advertising automation: Automates e mail campaigns, permitting focused buyer communication.
- Integrations: Consists of 17 built-in integrations, together with a standout connection to Zapier for linking over 1,000 extra instruments.
Professionals:
- Actual-time view of buyer messages
- Dependable Android utility
- Integrates with numerous platforms, together with Shopify, WordPress, and BigCommerce
Cons:
- Reporting options want enchancment
- Restricted options within the chatbot builder
Pricing plans:
- Free plan
- Starter plan: $24.17/month (billed yearly)
- Progress plan: $49.17/month (billed yearly)
Critiques and scores: 4.7/5 ⭐️ (1,500+ critiques)
Additionally Learn: Greatest Tidio Alternate options and Opponents in 2024
3. Freshchat
Freshchat is a flexible messaging app with a powerful presence throughout a number of channels, together with internet chat, Fb Messenger, Instagram, SMS, Telegram, WhatsApp, Apple Enterprise Chat, and LINE.
The platform options automated chatbots to deal with frequent queries, lowering the workload on assist brokers.
Freshchat’s unified inbox permits for seamless group collaboration, with all members gaining access to dialog historical past, making it simpler to handle complicated points.
Key options:
- Freddy AI: Presents AI-driven automation for buyer assist, together with intent detection and automatic responses, which helps cut back the workload on assist brokers.
- Customizable chat widgets: Permits companies to tailor chat interfaces to match their model, enhancing the client expertise with customized greetings and aesthetics.
- Multilingual assist: Talk in over 33 languages, enhancing international customer support.
Professionals:
- Complete integration choices
- Person-friendly interface praised for ease of use
- Customizable chat window
Cons:
- Larger pricing in comparison with some alternate options
- Much less optimized cellular expertise
Pricing plans:
- Free Plan
- Progress Plan: $19/person/month
- Professional Plan: $50/person/month
- Enterprise Plan: $88/person/month
Critiques and scores: 4.4/5 ⭐️ (450+ critiques)
4. Gorgias
Gorgias is a CRM designed for e-commerce companies on platforms like Shopify, BigCommerce, and Magento. The platform affords CRM options alongside distinctive instruments similar to social media sentiment evaluation and loyalty packages, making it a robust Drift chatbot different.
Over 7,200 manufacturers use Gorgias to enhance client assist, retention, and conversion charges. The platform’s CX-Pushed Progress Playbook has confirmed to spice up income by as much as 44%.
Gorgias integrates seamlessly with e-commerce platforms, automating responses to frequent questions and optimizing assist workflows.
Key options:
- Ticket administration: Streamlines ticket creation, response, and workflow administration, enhancing effectivity and buyer satisfaction.
- Income dashboard: Tracks the impression of customer support on income, aiding in monetary evaluation and agent efficiency rewards.
- Automation guidelines: Automates FAQ responses, lowering handbook workload and enhancing response instances.
- Conversion optimization options: Enhances on-line shops with options like countdown timers and free transport progress bars.
Professionals:
- Pre-configured chatbot templates
- E-commerce-focused options
- Robust integrations
Cons:
- Occasional technical points attributable to updates
- Complicated ticket filtering course of
Pricing plans:
- Starter Plan: $10/month
- Fundamental Plan: $60/month
- Professional Plan: $360/month
- Superior Plan: $900/month
- Enterprise: Contact gross sales
Critiques and scores: 4.6/5 ⭐️ (500+critiques)
5. Olark
Olark affords a easy but efficient platform for buyer relationship administration, emphasizing the “human contact” in buyer interactions.
This Drift competitor offers commonplace options like automated FAQs and ticketing, however its give attention to personalization units it aside.
Olark’s user-friendly interface and a spotlight to element make it a well-liked alternative for companies looking for an economical and easy buyer assist instrument.
Key options:
- Reside chat: Actual-time communication with clients to deal with their queries and issues.
- Customizable chatbox: Tailor the chatbox’s look and performance to align together with your model.
- Customer insights: Entry details about web site guests to supply customized assist.
Professionals:
- Superior personalization options
- Value-effective in comparison with different alternate options
- Person-friendly and complete for the value
Cons:
- Lacks dynamic capabilities present in different options
- No trial plan
Pricing plans:
- Commonplace plan: Beginning at $29/month/operator
- Olark Professional: Contact gross sales for particulars
Critiques and scores: 4.3/5 ⭐️ (220+ critiques)
6. Birdeye
Birdeye is designed to enhance the status and buyer expertise of native companies.
As a Drift chatbot different, Birdeye is trusted by over 100,000 companies and offers instruments for on-line status administration, buyer engagement, and expertise insights.
Birdeye is a strong answer for companies aiming to attach with potential clients by digital channels.
Key options:
- Shopper intelligence: Gives analytics on critiques, leads, conversion charges, and web site interactions, serving to companies perceive and enhance buyer expertise.
- Suggestions administration: Collects suggestions from critiques, surveys, and social media, enabling companies to deal with buyer issues promptly.
- Sentiment evaluation: Makes use of AI to grasp buyer sentiment to gauge model notion and make knowledgeable choices.
Professionals:
- Person experience-centric design
- Superior analytics and insights
- Versatile integrations, together with invoicing instruments like Peachtree
Cons:
- Challenges with establishing integrations
- Larger prices, doubtlessly prohibitive for very small companies
Pricing plans:
- Starter: Contact gross sales for pricing
- Progress: Contact gross sales for pricing
- Dominate: Contact gross sales for pricing
Critiques and scores: 4.8/5 ⭐️(2700+ critiques)
7. LiveAgent
LiveAgent, previously often called Salesforce Reside Agent, is a CRM different to Drift that gives a variety of instruments, together with reside chatbots and ticket routing.
The instrument is especially famous for its free plan, which affords a complete set of options, making it a lovely possibility for small companies and people new to CRM programs.
Key options:
- Omnichannel assist desk: Combines numerous communication channels, enabling environment friendly customer support administration throughout e mail, reside chat, social media, and calls.
- Superior ticketing system: Gives strong ticket administration options, together with automated ticket routing and prioritization.
- Built-in name middle: Constructed-in name middle capabilities that enable seamless voice assist, enhancing buyer interactions.
Professionals:
- Complete free plan
- Excellent for start-ups and small companies
- Easy and intuitive person interface
Cons:
- Much less complete in comparison with different choices
- Restricted interoperability with some instruments
Pricing plans:
- Small Plan: $9/month/agent
- Medium Plan: $29/month/agent
- Giant Plan: $49/month/agent
- Enterprise Plan: $69/month/agent
Critiques and scores: 4.5/5 ⭐️ (1400+critiques)
8. LiveChat
LiveChat is a well-liked and adaptable internet chat instrument that excels in managing assist requests and enhancing gross sales.
Whereas it lacks some superior options like video calling and AI-driven chatbots present in different Drift rivals, LiveChat affords distinctive functionalities that improve buyer interactions.
One notable characteristic is the flexibility to view messages as they’re typed, permitting brokers to anticipate buyer wants and reply promptly.
Key options:
- Information safety: Ensures safe dealing with of buyer information by encryption and compliance with information safety rules.
- Efficiency optimization: Instruments to reinforce customer support effectiveness, together with chat routing and response time analytics.
- Multi-channel communication: Have interaction with clients throughout numerous platforms, similar to internet chat, Fb Messenger, and WhatsApp.
Professionals:
- Robust integration with platforms like WordPress, Shopify, and Fb Messenger
- Simple to make use of with a user-friendly interface
- Wonderful customer support, with optimistic suggestions even from crucial critiques
Cons:
- Larger pricing for the vary of options
- Some points with emails being marked as spam
Pricing plans:
- Starter Plan: $20/month
- Group Plan: $41/month
- Enterprise Plan: $59/month
- Enterprise Plan: Contact gross sales for particulars
Critiques and Rankings: 4.5/5 ⭐️ (750+critiques)
9. FreshSales
FreshSales, a part of the Freshworks suite, is a robust CRM answer that streamlines gross sales processes and enhances buyer engagement.
Together with its user-friendly interface, FreshSales affords strong options similar to lead and get in touch with administration, e mail monitoring, gross sales automation, and built-in telephone capabilities.
General, this platform helps companies handle leads, monitor communications, and automate gross sales duties, all whereas offering precious insights by visible gross sales pipelines and studies.
Key options:
- Lead administration: Captures, manages, and prioritizes leads effortlessly with AI-driven scoring, enabling gross sales groups to give attention to high-potential prospects
- Gross sales automation: Automate repetitive duties, similar to e mail follow-ups and process assignments, streamlining workflows and enhancing effectivity
- Visible gross sales pipelines: Presents customizable pipelines to trace deal progress and forecast gross sales precisely
Professionals:
- Intuitive, customizable interfaces
- Superior forecasting, analytics, and insights
- Enhanced gross sales processes with wealthy advertising options
Cons:
- Many of the precious options are within the higher-priced plans
- Restricted third-party integrations
Pricing plans:
- Free plan
- Freshsales & Freshsales Suite: Progress: $11/month/agent
- Freshsales & Freshsales Suite: Professional: $47/month/agent
- Freshmarketer: Enterprise: $18/month/agent
- Freshsales & Freshsales Suite: Enterprise: $71/month/agent
Critiques and scores: 4.5/5 ⭐️ (1180+critiques)
10. HubSpot
HubSpot is a number one CRM and on-line advertising platform providing a complete suite of instruments, together with the HubSpot Service Hub.
This versatile platform helps companies handle buyer engagement, lead technology, and real-time communication.
With options similar to reside chat, e mail, calling, and chatbot capabilities, HubSpot stands out as a robust Drift different. Its free CRM providing permits companies to discover its options earlier than committing to extra superior paid packages, making it a well-liked alternative for rising groups.
Key options:
- Conversational instruments: Built-in reside chat, e mail, and calling streamline communication throughout a number of channels, enhancing buyer interplay.
- Chatbot builder: Simply create automated chatbots to deal with routine queries without having any coding expertise.
- Lead seize and administration: Environment friendly instruments for capturing and nurturing leads, together with detailed monitoring of buyer interactions.
Professionals:
- Integrates nicely with different HubSpot providers for an entire advertising answer
- Wealthy vary of integrations, together with Slack and SurveyMonkey
- Function-rich free plan appropriate for small companies
Cons:
- Extra complete plans are pricey
- Restricted buyer assist in free plans
Pricing plans:
For people and small teams-
- Advertising Hub Starter: $15/month/seat
- Starter Buyer Platform: $15/month/seat
- Advertising Hub Skilled: $800/month/3 seats
For companies and enterprises-
- Advertising Hub Skilled: $800/month/3 seats
- Advertising Hub Enterprise: $3.600/month/5 seats
Critiques and scores: 4.4/5 ⭐️ (11,400+critiques)
11. Zoho CRM
Zoho CRM is a strong buyer relationship administration platform designed to reinforce gross sales, advertising, and buyer assist operations.
As a complete Drift different, Zoho CRM affords a variety of options, together with contact administration, gross sales automation, and analytics.
The instrument additionally consists of distinctive options like gamification instruments and multi-channel messaging, making it a lovely possibility for companies looking for a flexible CRM answer.
Key options:
- Actual-time customer monitoring: Monitor web site guests in actual time for higher engagement and conversion. This helps companies work together with potential clients as they navigate the location.
- Superior analytics: Acquire insights into gross sales and buyer information, enabling data-driven decision-making to enhance enterprise methods.
- Cellular CRM: Entry CRM options on the go together with a totally useful cellular app, making certain productiveness from anyplace.
- Gamification: Encourage and interact gross sales groups by gamified components similar to factors, badges, and leaderboards, enhancing productiveness and group morale.
Professionals:
- Robust emphasis on information safety and privateness
- In depth characteristic set, together with strong customization choices
- Value-effective pricing for the options provided
Cons:
- Some customers report points with the person interface
- Could be gradual at instances and tough to make use of
Pricing plans:
- Commonplace: $20/month/person
- Skilled: $35/month/person
- Enterprise: $50/month/person
- Final: $65/month/person
Critiques and scores: 4.1/5 ⭐️ (2,640+critiques)
12. Zendesk
Zendesk is a well-established platform for customer support and engagement, providing a broad vary of options appropriate for companies of all sizes.
The platform offers instruments for multi-channel assist, together with e mail, chat, social media, and telephone, all built-in right into a single platform.
Zendesk excels with its AI-powered automation that helps streamline repetitive duties, recommend responses, and optimize assist operations.
Customization choices enable companies to tailor the platform to their particular wants, making it a powerful different to Drift.
Key options
- Omnichannel assist: Unified workspace for brokers to handle interactions throughout a number of channels, enhancing effectivity and buyer expertise.
- 360-degree buyer view: Consolidates information to supply a complete view of the client, enabling customized interactions.
- Superior data base and self-service: Presents AI-powered chatbots, assist facilities, and a sturdy data base for twenty-four/7 buyer assist.
- Generative AI: Makes use of AI for superior options similar to generative replies, tone adjustment, and content material enlargement. This helps brokers create extra pure and fascinating conversations and effectively handle excessive volumes of buyer queries.
Professionals
- In depth customization capabilities
- Efficient alerts and escalation administration
- Aggressive pricing for the options provided
Cons
- Some customers expertise technical points with information migration
- Larger pricing plans might not be appropriate for small companies
Pricing plans
- Assist Group: $19 per agent/month
- Assist Skilled: $55 per agent/month
- Assist Enterprise: $115 per agent/month
- Suite Group: $55 per agent/month
- Suite Progress: $89 per agent/month
- Suite Skilled: $115 per agent/month
- Suite Enterprise: Contact gross sales
- Suite Enterprise Plus: Contact gross sales (Plans are billed yearly)
Critiques and scores: 4.3/5 ⭐️ (5850+critiques)
Additionally Learn: 15 Greatest Zendesk Alternate options and Opponents for 2024
13. Customerly
Customerly is a buyer expertise administration platform that integrates automation with human assist.
Whereas it lacks an omnichannel workspace, it affords a shared inbox for centralized agent data. The platform features a built-in CRM for storing buyer information and facilitates real-time communication by superior reside chat options.
Customerly is designed to reinforce customer support and advertising automation, making it a flexible alternative for companies looking for to enhance conversions and progress.
Key options
- Superior reside chat capabilities: Consists of video reside chat and cellular compatibility, enhancing buyer interplay with real-time, customized communication.
- Customer segmentation: Permits segmentation and customized engagement, essential for advertising and gross sales, enabling companies to tailor their communications based mostly on person conduct and preferences.
- Unified dashboard: Integrates numerous communication channels into one intuitive interface, simplifying administration and enhancing effectivity.
- AI assist desk: Enhances group collaboration with AI-powered assist, accelerating question decision and delivering superior service
Professionals
- Multifunctional platform with complete instruments
- Enhances buyer engagement with customized communication
- Intuitive person interface
Cons
- Complicated for small companies
- Costly in comparison with fundamental chat options
Pricing plans
- Important Plan: $9/month
- Startup Plan: $49/month
- Professional Plan: $99/month
- Enterprise Plan: $299/month
Critiques and scores: 4.3/5 ⭐️ (17+critiques)
14. HelpCrunch
HelpCrunch combines CRM capabilities with on-line advertising instruments, making it an appropriate possibility for companies in search of a flexible platform.
The platform affords a shared inbox for managing multichannel assist and automatic e mail follow-ups to make sure steady buyer engagement.
HelpCrunch is especially helpful for SaaS and e-commerce firms attributable to its built-in e mail advertising instruments and buyer information profiling options.
Key options
- Sensible chatbot: Gives instantaneous buyer assist and responses, enhancing buyer satisfaction and lowering response instances.
- Information base: Presents self-service assist by a complete data repository, lowering the workload on assist brokers.
- Electronic mail advertising instruments: Permits creation and administration of automated e mail campaigns, concentrating on clients with customized messages to extend engagement and conversions.
Professionals
- Presents a free trial for characteristic exploration
- Value-effective for small and medium-sized companies
- Helps inter-channel communication
Cons
- Occasional efficiency points reported by a number of customers
- Restricted language assist
Pricing plans
- Fundamental Plan: $12/month
- Professional Plan: $20/month
- Limitless Plan: $495/month
Critiques and Rankings: 4.7/5 ⭐️ (210+critiques)
One of the best different to Drift is…
Choosing the proper Drift different requires evaluating your online business’s particular wants, together with business, price range, dimension, and workflow complexity. It is important to discover a instrument that aligns together with your objectives and enhances buyer engagement.
All of the alternate options reviewed supply precious options that may cater to varied enterprise necessities.
These instruments present a variety of advantages similar to strong analytics, multilingual assist, superior ticket administration, and seamless platform integrations. They’re designed to reinforce customer support, streamline workflows, and enhance engagement throughout a number of channels.
Whether or not you want sturdy customization, complete assist options, or highly effective advertising automation, there’s a answer tailor-made to suit your particular wants.
That mentioned, one instrument clearly stands out as the most effective different to Drift: Botsonic by Writesonic.
Botsonic emerges as the most effective general alternative for its ease of use, no-code setup, and superior AI capabilities. The platforms affords a extremely customizable chatbot expertise powered by GPT-4, making it supreme for companies trying to create interactive, customized buyer interactions effortlessly.
Should you’re trying to elevate your buyer engagement and streamline your operations, contemplate giving Botsonic a try to expertise its superior capabilities for your self.