Bajaj Allianz Life Insurance coverage Co. Ltd. (BALIC), is without doubt one of the quickest rising personal life insurance coverage corporations in India. Are you able to guess its development system? It persistently makes use of expertise very neatly to spice up effectivity and productiveness. Presenting some current examples.
Each firm makes use of instruments like WhatsApp, MS Groups and Robotic course of automation (RPA). What BALIC did was put them collectively in such a means that it revolutionized worker productiveness. This transformative strategy has enabled BALIC to beat operational challenges and create a seamless work setting. Addressing key ache factors utilizing automation has introduced forth exceptional advantages to the group.
With an worker rely of greater than 21,000, BALIC confronted a number of challenges previous to embracing automation in processes like worker onboarding, worker queries and vendor payouts. Staff grappled with both calling HR employees with their queries or accessing a number of functions to retrieve essential paperwork and information, leading to inefficiencies and wasted time. Handbook information extraction and approval processes triggered delays and hindered productiveness. The present methods offered a suboptimal person expertise, negatively impacting worker satisfaction. Furthermore, excessive turnaround instances for approvals and significant processes created bottlenecks throughout the group.
Via automation, BALIC staff skilled a variety of considerable advantages. What made a substantial distinction is EEze, an AutomationEdge powered Conversational AI and automation resolution built-in with WhatsApp which has drastically enhanced worker expertise. With HR and IT methods now working in sync, staff at the moment are productive from day one.
A unified platform inside WhatsApp actually helps staff save time by eliminating the necessity to navigate a number of functions.
The mixing of WhatsApp and MS Groups has ushered a digital work setting that ensures 24/7 accessibility to functions and providers. This flexibility promotes collaboration amongst group members and permits staff to entry essential data from anyplace, at any time. The worker expertise will enhance additional with adoption of ChatGPT like Generative AI expertise within the chatbot.
Centralized entry to functions is a big good thing about automation for BALIC. Integrating numerous functions inside a single chat window has simplified the person expertise, and lowered the complexity of accessing important data. Staff can now navigate duties extra effectively, and this has boosted the worker onboarding satisfaction rating from a low 30% to a excessive 93%.
One other space of notable progress at BALIC is vendor payout. This entails coordination between HR, IT and Finance methods. The AutomationEdge resolution processes 10,000 invoices by automating 9 processes together with bill monitoring, fee administration, and buy order creation. It has lowered guide intervention, improved accuracy, and ensured well timed funds to distributors. The distributors are joyful as a result of payout occurs in days as an alternative of weeks and months after automation.
The third notable space of progress at BALIC is buyer lifecycle administration. A newly developed RPA bot talks to six enterprise methods to pay attention all buyer lifecycle information at a single location. The bot additionally reveals the incomes potential to salespersons on their cell phones and retains them up to date on the lead standing.
To recap, BALIC’s implementation of strategic automation options, powered by WhatsApp, MS Groups, and AutomationEdge, has boosted worker productiveness and satisfaction. By addressing challenges head-on and capitalizing on the advantages of automation, BALIC has created a digitally subtle work setting. Their notable success is an inspiration for organizations in search of to optimize operations and keep forward in in the present day’s fast-paced enterprise panorama.